Shipping

Shipping and Returns Policy

1. Shipping Policy
We partner with Aramex to ensure fast and reliable delivery of your orders. Please carefully read our shipping policy to better understand our timelines, fees, and processes.

1.1 Delivery Methods and Timelines

  • Orders are shipped within 1 to 3 business days after payment confirmation or after the order is confirmed if placed from Tunisia.
  • Estimated delivery times vary depending on the destination:
    • National delivery: 2 to 5 business days.
    • International delivery: 10 to 20 business days.
  • Once your order is shipped, an Aramex tracking number will be provided to you via email.

1.2 Shipping Fees
Shipping fees are calculated based on the total weight of your order and the delivery address. The exact fees are displayed during the checkout process. Any customs fees for international deliveries are the responsibility of the customer.

2. Returns Policy
If you are not satisfied with your purchase, we offer you the option to return items under the conditions outlined below.

2.1 General Return Conditions

  • You have 14 days from the receipt of your order to request a return.
  • Returned items must be in their original condition and packaging, with all labels intact.
  • Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

2.2 Return Process

  1. Contact our customer service team at relationclients@natura-garden.tn or via the return form to initiate a return request.
  2. Once your request is validated, you will receive detailed instructions on how to return your package via Aramex.
  3. Upon receipt and verification of your return, a refund or exchange will be processed within 7 to 10 business days.

2.3 Exceptions
Certain items are not eligible for return, including:

  • Customized or made-to-order products.
  • Sale or promotional items, unless otherwise stated.
  • Used, damaged, or incomplete items.

3. Contact Us
For any questions regarding our shipping and returns policy, you can contact us at:
Email: relationclients@natura-garden.tn
Phone: (+216) 20 130 051
We are here to help!