Privacy Policy

Privacy Policy of Natura Garden

At Natura Garden, the protection of personal data and the privacy of our customers are at the heart of our commitments. We ensure that your information is handled in compliance with Tunisian laws on data protection, guaranteeing its security and responsible use.

1. Collection of Personal Data

We collect only the information necessary to provide you with a secure and personalized shopping experience. This may include:

  • Personal Information: Name, surname, email, phone number.
  • Payment and Delivery Data: Address, billing information, payment method.
  • Technical Data: IP address, visited pages, browsing duration.

This data is collected when you:

  • Place an order.
  • Create a customer account.
  • Fill out a contact form.
  • Subscribe to our newsletter.

2. Use of Data

The data collected is used to:

  • Process and deliver your orders.
  • Manage your customer account and provide seamless navigation.
  • Improve the user experience and optimize our website content.
  • Send you promotional offers and updates (with your consent).

3. Sharing of Data

Your data is only shared with trusted third parties essential for:

  • Secure payments via GPG Checkout.
  • Order delivery with reliable carriers.
  • Performance analysis of the site using tools like Google Analytics.

We guarantee that your data will never be sold to third parties for commercial purposes.

4. Data Security

We use advanced technologies to ensure the security of your personal information, including:

  • SSL encryption to protect your transactions.
  • Restricted access to data for authorized personnel only.
  • Continuous monitoring to prevent potential breaches.

5. Cookies

The website www.naturagarden.tn uses cookies to:

  • Facilitate navigation: Manage your cart and secure your login.
  • Analyze behavior: Identify popular pages to improve our services.
  • Personalize ads: Offer promotions tailored to your preferences.

You can manage your cookie settings directly through your browser.

6. Your Rights

In accordance with the applicable laws, you have the following rights:

  • Access your data: Review the information we hold about you.
  • Modify your data: Update any incorrect information.
  • Delete your data: Request the removal of your personal data.
  • Opt-out of marketing: Refuse the use of your data for promotional purposes.

To exercise your rights, contact us at contact@natura-garden.tn.

7. Data Retention

  • Data related to orders: Retained for 5 years to comply with legal obligations.
  • Marketing data: Retained until you unsubscribe.
  • Cookies: Stored for a maximum of 13 months.

8. Privacy Policy Updates

This policy may be updated to reflect legal or technological changes. Any modifications will be published on this page.

9. Contact Us

For any questions regarding the management of your personal data, you can reach us at:

Last updated on: 07/01/2025