Terms and Conditions of Use and Sale

Terms and Conditions of Use and Sale (TCU/TCS)

1. Purpose

These terms and conditions of use and sale govern the access, navigation, and use of the website www.naturagarden.tn, as well as the contractual relationship between Areselim Health and its customers regarding the purchase of products offered on the website.

2. Company Identification

  • Company Name: Areselim Health
  • Legal Form: SARL
  • Head Office: Immeuble Mak Crown, 4th Floor, Rue du Lac Leman, Les Berges du Lac, 1053 Tunis, Tunisia
  • Contact: contact@natura-garden.tn / (+216) 20 130 051

3. Products

The products offered on the website are described as accurately as possible. However, minor variations may occur due to manufacturer modifications. Photographs are for illustrative purposes only and are not contractually binding.

4. Prices

  • Prices displayed on www.naturagarden.tn are in Tunisian dinar (DT), euro (EUR), and US dollar (USD), calculated based on the current exchange rate available on the website. The exchange rate is updated regularly.
  • Prices include applicable taxes for Tunisia but do not include taxes or additional charges applicable in the destination country outside Tunisia.

International Taxes and Fees:

  • For international deliveries, any customs duties, import taxes, or local taxes are the responsibility of the customer. These fees vary depending on the destination country and must be paid directly by the customer to the competent authorities or the carrier upon delivery.
  • Delivery fees are calculated and displayed at the time of order validation, based on the destination and total purchase amount.

5. Orders

  • Customers place orders by adding products to their cart and validating their purchase after providing the required information.
  • Placing an order implies full acceptance of these terms and conditions.

6. Payment

  • Payments can be made in Tunisian dinar (DT), euro (EUR), or US dollar (USD), depending on the currency chosen by the customer.
  • Accepted payment methods include international credit cards, cash on delivery (Tunisia only), or other payment methods offered on the website.
  • Currency conversion during payment is based on the current exchange rate. The company cannot be held liable for any variations applied by financial institutions.

7. Delivery

  • Delivery Zones: Deliveries are made in Tunisia and internationally.
  • Delivery Times:
    • In Tunisia: Delivery times are provided during the order process and vary depending on the region.
    • Internationally: Delivery times may vary depending on the destination and the chosen carrier.
  • Taxes and International Customs Fees:
    • For deliveries outside Tunisia, customers are responsible for paying local taxes, customs duties, and any other applicable fees in the destination country. These fees are not included in the product prices or delivery charges displayed on the website.

Important Information on Currencies and International Taxes

  • Prices in EUR and USD are provided as an estimate based on the current exchange rate. Customers are advised to verify the final amount charged in their local currency with their bank or payment provider.
  • Taxes applicable in the destination country are calculated according to local tax rules and must be paid directly by the customer to the carrier or local authorities upon delivery.

8. Withdrawal and Returns

  • Withdrawal Period: Customers have 14 working days to return a product from the date of receipt.
  • Return Conditions: Products must be unused, in their original packaging, and accompanied by proof of purchase.
  • Return shipping costs are the customer’s responsibility unless the return is due to an error by Areselim Health.

9. Warranty and Liability

  • Products are covered by legal warranties of conformity and protection against hidden defects.
  • Areselim Health declines all responsibility for improper use of the products or failure to follow provided instructions.

10. Personal Data Protection

The website www.naturagarden.tn complies with Tunisian laws on personal data protection. Information collected is used exclusively for order management and customer relations.
For more details, please refer to our Privacy Policy.

11. Intellectual Property

All elements of the website www.naturagarden.tn (texts, images, logos, graphics, etc.) are protected by copyright and are the exclusive property of Areselim Health or its partners. Any reproduction is prohibited without prior authorization.

12. Governing Law and Disputes

These terms and conditions are governed by Tunisian law. In case of a dispute, the parties agree to seek an amicable resolution before any legal action. Failing that, the courts of Tunis will have jurisdiction.

13. Contact

For any questions about prices, currencies, or taxes, please contact us: